Last Updated: August 4, 2025
This Refunds, Returns, and Cancellations Policy applies to all orders placed through worldasteria.com, a website operated by Asteria Creative Group. By completing a purchase, you agree to the terms outlined herein. Please read this policy carefully prior to placing an order.
We are an independent publisher and creator of original high fantasy works. Due to the custom nature of our products—many of which are printed in low quantities on demand, produced in limited runs, or include instant digital delivery—we maintain a specific and detailed refund and return policy to balance fair customer service with business sustainability.
All policies outlined below comply with relevant consumer protection laws, including (where applicable) the U.S. Federal Trade Commission (FTC) guidelines, EU GDPR requirements, and related digital commerce standards.
You may request a return or refund on eligible physical products within 30 calendar days of confirmed delivery as determined by the tracking provider.
Important: Items returned without prior authorization from our support team will not be accepted. Please contact support@worldasteria.com before shipping anything back.
The following categories are strictly ineligible for returns or refunds:
All digital products, including downloadable books and early access materials, are delivered automatically upon purchase or bundled with physical items. Due to their nature, they are considered fully consumed upon delivery and are non-refundable under all circumstances.
If a digital file is corrupted or inaccessible, we will gladly resend a working version upon verification of your purchase. However, refunds are not granted once access has been delivered.
All customers have up to seventy-two (72) hours from the time of order placement to request a cancellation or modification, provided that the order has not entered an irreversible stage of production or shipment. Upon purchase, each order is automatically placed into our production and fulfillment queue.
While certain orders may remain eligible for cancellation or modification during the initial stages of processing, eligibility decreases as the order advances through the system. Once an order has entered an irreversible stage of production or shipment, it can no longer be altered or canceled under any circumstance.
Customers are strongly encouraged to contact us at their earliest convenience should they wish to request a change or cancellation. Prompt communication significantly increases the likelihood that we can intercept and process the request before the order reaches an irreversible stage.
We do not allow: product downgrades, swaps for different titles, or cancellations after 72 hours unless there is a provable production or fulfillment issue.
To request a cancellation or modification, contact support@worldasteria.com with your order number and details of your request.
In the event that a physical order is canceled or refunded after the associated digital product has been accessed, downloaded, or otherwise delivered, a non-refundable digital content fee of nine dollars and ninety-nine cents (USD $9.99) will be deducted from the refund amount. This fee covers the value of the digital content, which cannot be returned or revoked once access has been granted.
Example: A hardcover order priced at $39.99, canceled after digital download access, will result in a refund of $30.00.
After receiving return authorization from our team, you must ship the product to the return address we provide. We strongly recommend using a trackable shipping service and/or purchasing shipping insurance. We cannot guarantee receipt of untracked packages.
Return shipping costs are the responsibility of the customer, except in cases of product defects or fulfillment errors. Shipping charges (initial or return) are non-refundable unless otherwise stated in writing.
Returned items received in unsellable condition (e.g., damaged in transit due to poor packaging) may be denied refund eligibility.
If your item arrives damaged, misprinted, or you received the wrong product, please notify us within 7 days of delivery by emailing support@worldasteria.com with your order ID and clear photographs of the issue.
Once verified, we will issue a replacement, refund, or credit as appropriate. We may require the item to be returned before sending a replacement, although unlikely.
Once your return is received and inspected, we will notify you via email whether your refund is approved or denied. If approved, refunds are processed to the original payment method within 1–3 business days. It may take additional time for the refund to appear depending on your bank or card issuer.
If the item was marked as a gift and shipped directly to you, you may receive a gift credit for the value of your return. If the item was not marked as a gift or was shipped to the gift-giver, we will issue the refund directly to the purchaser.
Customers outside the United States are responsible for any customs duties, VAT, or import fees that may apply. These fees are not eligible for refund, even in the case of returned orders.
Refunds for international orders will be processed in USD and may vary slightly based on exchange rates and fees charged by your payment provider.
We strive to resolve all customer issues promptly and fairly. In the rare event of a dispute that cannot be resolved via our support team, we agree to first attempt resolution via email. If a resolution is still not achieved, you may file a formal complaint through your payment processor (e.g., Stripe, PayPal).
We reserve the right to modify this policy at any time. Any changes will be posted on this page with an updated date. Continued use of our site and services after a policy update constitutes acceptance of the revised terms.
For all return, cancellation, or refund-related inquiries, please reach out to:
Email: support@worldasteria.com
Business Name: Asteria Creative Group
Based in: Utah, United States
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Authors
Vi Mai, Adam Jaskuloski