Last Updated: August 4, 2025
This Refunds, Returns, and Cancellations Policy applies to all orders placed through worldasteria.com, a website operated by Asteria Creative Group. By completing a purchase, you agree to the terms outlined herein. Please read this policy carefully prior to placing an order.
We are an independent publisher and creator of original high fantasy works. Due to the custom nature of our products—many of which are printed in low quantities on demand, produced in limited runs, or include instant digital delivery—we maintain a specific and detailed refund and return policy to balance fair customer service with business sustainability.
All policies outlined below comply with relevant consumer protection laws, including (where applicable) the U.S. Federal Trade Commission (FTC) guidelines, EU GDPR requirements, and related digital commerce standards.
You may request a return or refund on eligible physical products within 30 calendar days of confirmed delivery as determined by the tracking provider.
Important: Items returned without prior authorization from our support team will not be accepted. Please contact support@worldasteria.com before shipping anything back.
The following categories are strictly ineligible for returns or refunds:
All digital products, including downloadable books and early access materials, are delivered automatically upon purchase or bundled with physical items. Due to their nature, they are considered fully consumed upon delivery and are non-refundable under all circumstances.
If a digital file is corrupted or inaccessible, we will gladly resend a working version upon verification of your purchase. However, refunds are not granted once access has been delivered.
All customers have up to 72 hours from the time of order placement to request a cancellation or modification, provided the order has not entered production or shipped.
We do not allow: product downgrades, swaps for different titles, or cancellations after 72 hours unless there is a provable production or fulfillment issue.
To request a cancellation or modification, contact support@worldasteria.com with your order number and details of your request.
If you cancel a physical order after accessing the included digital product, a non-refundable digital content fee of $9.99 will be deducted from your refund.
Example: A hardcover order priced at $45.00, canceled after digital download access, will result in a refund of $35.01.
After receiving return authorization from our team, you must ship the product to the return address we provide. We strongly recommend using a trackable shipping service and/or purchasing shipping insurance. We cannot guarantee receipt of untracked packages.
Return shipping costs are the responsibility of the customer, except in cases of product defects or fulfillment errors. Shipping charges (initial or return) are non-refundable unless otherwise stated in writing.
Returned items received in unsellable condition (e.g., damaged in transit due to poor packaging) may be denied refund eligibility.
If your item arrives damaged, misprinted, or you received the wrong product, please notify us within 7 days of delivery by emailing support@worldasteria.com with your order ID and clear photographs of the issue.
Once verified, we will issue a replacement, refund, or credit as appropriate. We may require the item to be returned before sending a replacement.
Once your return is received and inspected, we will notify you via email whether your refund is approved or denied. If approved, refunds are processed to the original payment method within 1–3 business days. It may take additional time for the refund to appear depending on your bank or card issuer.
If the item was marked as a gift and shipped directly to you, you may receive a gift credit for the value of your return. If the item was not marked as a gift or was shipped to the gift-giver, we will issue the refund directly to the purchaser.
Customers outside the United States are responsible for any customs duties, VAT, or import fees that may apply. These fees are not eligible for refund, even in the case of returned orders.
Refunds for international orders will be processed in USD and may vary slightly based on exchange rates and fees charged by your payment provider.
We strive to resolve all customer issues promptly and fairly. In the rare event of a dispute that cannot be resolved via our support team, we agree to first attempt resolution via email. If a resolution is still not achieved, you may file a formal complaint through your payment processor (e.g., Stripe, PayPal).
We reserve the right to modify this policy at any time. Any changes will be posted on this page with an updated date. Continued use of our site and services after a policy update constitutes acceptance of the revised terms.
For all return, cancellation, or refund-related inquiries, please reach out to:
Email: support@worldasteria.com
Business Name: Asteria Creative Group
Based in: Utah, United States
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Authors
Vi Mai, Adam Jaskuloski